T&Cs
General conditions of sale to individuals
General conditions of sale between professionals
General conditions of sale to individuals
Article 1 – Preamble
Any order that the buyer will place on the site www.sadurr.com will be subject to these general conditions. These are intended to define the sales regime and the rights and obligations arising therefrom.
We inform the buyer that, insofar as he orders the products online, his agreement concerning the content of these general conditions of sale does not require a handwritten signature.
We are vigilant to regularly adapt the text of the general conditions of sale. As well, we invite the buyer to read the version in force on the day of his order.
To this end, the buyer has the option of downloading, saving and reproducing the general conditions of sale.
The contract of sale of a product purchased on the site consists of the general conditions of sale in force at the time of the order and the order form.
Article 2 – Purpose
The purpose of these general conditions of sale is, on the one hand, to inform any potential buyer of the terms and conditions under which the seller proceeds with the sale and delivery of the products ordered, and on the other hand, to define the rights and obligations of the parties in connection with the sale of products by the seller to the buyer. They apply, without restriction or reservation, to all sales, by the company CRYSLA Sas marketing SADURR® brand products, of the products offered on its website www.sadurr.com.
They are accessible on the website www.sadurr.com and will prevail, where applicable, over any other version or any other contradictory document.
Consequently, the fact for any person to order a product offered for sale on the website www.sadurr.com of the company CRYSLA Sas marketing products of the SADURR® brand implies full acceptance of these general conditions of sale, of which the buyer acknowledges having taken knowledge prior to his order.
The products are offered for sale in the following geographical territories: Metropolitan France, Corsica, DOM-TOM and Europe.
Unless there are mandatory provisions to the contrary such as arising from EC Regulation No. 593/2008 of June 17, 2008 on the law applicable to contractual obligations (Rome • • I), these T&Cs are subject to French law. In the event that one or more clauses (articles) of these GCS become void as a result of a change in legislation or by court decision, this can in no way affect the validity of the other clauses, which would remain applicable.
The General Conditions of Sale exclusively govern the online sales contracts of the company’s products to customers and constitute, with the online order, the contractual documents binding on the parties, to the exclusion of any other documents, prospectuses, catalogs or photographs. of products which have only an indicative value.
The General Conditions of Sale are exclusively applicable to products delivered to Customers established in metropolitan France, overseas territories, in a member country of the European Union, in the United Kingdom and in Switzerland.
Outside metropolitan France, the buyer will be subject to the same General Conditions of Sale and the provisions of the General Tax Code relating to VAT are applicable. The Order will then be subject to customs duties and any taxes, for which CRYSLA Sas marketing SADURR® brand products will not be responsible or in charge of the terms.
The company CRYSLA Sas marketing SADURR® brand products reserves the right to modify these general conditions of sale at any time.
Article 3 – Identification of the company
Responsible for the online sales website www.sadurr.com, the company CRYSLA Sas with a capital of 500,000 euros, is registered with the Trade and Companies Register of Orléans under number 922 384 706. The contact details of the company CRYSLA Airlocks marketing SADURR® brand products are as follows:
CRYSLA SAS
The Lab’O Village by CA
1 Avenue Champs-de-Mars
CS 30019
45074 Orleans Cedex 2
For any questions, a customer service can answer your questions on contact@sadurr.com
Article 4 – Pre-contractual information
4.1 The buyer acknowledges having had communication, prior to placing his order and concluding the contract, in a readable and understandable manner, of these general conditions of sale and of all the information listed in article L. 221 -5 of the consumer code.
4.2 The following information is transmitted to the buyer in a clear and understandable manner: – the essential characteristics of the good or service;
– the price of the good or service;
– any additional costs for transport, delivery or postage and any other charges;
– in the absence of immediate execution of the contract, the date or the deadline on which the service provider undertakes to deliver the goods or to perform the service, whatever its price;
– information relating to the identity of the service provider, its postal, telephone and electronic contact details, and its activities, those relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence and the terms of implementation of guarantees and other contractual conditions.
4.3 The seller communicates to the buyer the following information:
– its name or corporate name, the geographical address of its establishment and, if different, that of the registered office, its telephone number and its e-mail address; – the terms of payment, delivery and performance of the contract, as well as the terms provided by the professional for the processing of complaints;
– in the event of sale, the existence and procedures for exercising the legal guarantee of conformity provided for in Articles L. 217-1 and following of the Consumer Code, the guarantee against hidden defects provided for in
articles 1641 et seq. of the Civil Code, as well as, where applicable, the commercial guarantee and after-sales service respectively referred to in Articles L. 217-15 and L. 217-17 of the Consumer Code;
– the duration of the contract, when it is concluded for a fixed term, or the conditions for its termination in the event of a contract of indefinite duration.
4.4 The seller indicates, with regard to the digital content:
– any relevant interoperability of this content with certain hardware or software of which the trader is or should reasonably be aware.
Article 5 – Characteristics of the products offered
The products offered on the site www.sadurr.com and whose distance selling is governed by these general conditions of sale have the following essential characteristics:
The brand, the reference, the name, are specified for each of the products on the site www.sadurr.com. All of these elements are included in the order made by the buyer.
The prices of the products presented on the site www.sadurr.com are always displayed: all taxes included (20% VAT).
The prices displayed are the total price inclusive of all taxes, payable by the Buyer, not including shipping costs.
The company CRYSLA Sas marketing SADURR® brand products reserves the right to revise product prices and shipping conditions without notice.
The buyer can, prior to his order, take note, on the website www.sadurr.com, of the essential characteristics of the product(s) he wishes to order. The buyer can select one or more products offered on the website www.sadurr.com.
The Products offered for sale are described and presented with the greatest possible accuracy. Nevertheless, without this being limiting, a minimal variation in the color or the composition of the Product(s) does not engage the responsibility of the company CRYSLA Sas marketing the products of the SADURR® brand and does not affect the validity. sales.
The photographs illustrating the Products do not constitute a contractual document.
Article 5bis – Price
The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date.
Prices are in euros. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the full price must be made when ordering. At no time can the sums paid be considered as a deposit or installment.
If one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be passed on to the selling price of the products.
Article 6 – Order
Any order implies acceptance without restriction or reservation of these general conditions of sale.
The buyer has the possibility to place his order online, from the online catalog and by means of the form which appears there, for any product, within the limit of available stocks.
In case of unavailability of a product ordered, the buyer will be informed by e-mail.
From the moment the buyer has registered his order on the website www.sadurr.com, by clicking on the “ORDER” icon, he is considered to have accepted knowingly and without reservation these general conditions of sale. sale.
In addition, he validates all the information he has previously completed, namely: his name, his first name, his billing address, his delivery address (if different), his email address, and especially his bank details.
Finally, it validates the prices, volumes and quantities of the products offered for sale and ordered. The order will then be confirmed by www.sadurr.com, by email to the email address indicated by the buyer during his authentication.
The sale will not be considered final until this confirmation has been sent and payment of the entire order has been received.
www.sadurr.com recommends the buyer to keep this information on paper or computer.
The buyer must verify the completeness and conformity of the information he places on the website www.sadurr.com when ordering, in particular concerning the delivery address.
In certain cases, including non-payment, incorrect address or other problem with the buyer’s account, the seller reserves the right to block the buyer’s order until the problem is resolved.
The cancellation of the order for this Product and its possible refund will then be made, the rest of the order remaining firm and definitive.
The company CRYSLA Sas marketing SADURR® brand products cannot be held responsible for any input errors and the resulting consequences (for example delays or delivery errors). In this context, the costs incurred for the reshipment of the order would be borne by the buyer.
The seller provides the buyer with a copy of the contract, on paper signed by the parties or, with the agreement of the buyer, on another durable medium, confirming the express re-engagement of the parties.
Article 7 – Payment
This is an order with payment obligation, which means that the placing of the order implies payment by the buyer.
To pay for his order, the buyer has all the means of payment referred to in the order form on the website www.sadurr.com: Online credit card or bank transfer (on request).
All orders are payable in euros.
For payments by bank card, the company CRYSLA Sas marketing the products of the brand
SADURR® certifies to the buyer that credit card details are encrypted and never pass unencrypted over the network. This secure payment is made directly to the bank.
If the buyer chooses payment by bank transfer, he has 10 days to make it to the order of the company CRYSLA Sas. After this time, his order will be cancelled.
The ordered goods will be shipped upon receipt of the transfer to the bank account of the company CRYSLA Sas.
The buyer guarantees to the company CRYSLA Sas marketing SADURR® brand products that he has the necessary authorizations to use the method of payment he has chosen, when registering the order form on the website www. .sadurr.com.
The company CRYSLA Sas marketing SADURR® brand products reserves the right to suspend or cancel any order and/or delivery, regardless of its nature and level of execution, in the event of non-payment of any sum which would be due by the buyer or in the event of a payment incident.
If the delivery is already in progress, penalties of an amount equal to 3 times the legal interest rate are automatically applicable to amounts unpaid at the end of a period of ten days following the date of invoice or from notification of the rejection of bank payment or any other means of payment. The delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions hereof.
The company CRYSLA Sas marketing SADURR® brand products reserves the right to request a photocopy of the buyer’s identity card for any payment by credit card as well as to undertake any financial checks before delivery to the regard to the customer.
As part of the fight against Internet fraud, information relating to the buyer’s order may be transmitted to any third party for verification.
Payment must be made when ordering by the buyer. At no time can the sums paid be considered as a deposit or installment.
The collection of the entire amount of the order will be made by the company CRYSLA Sas marketing SADURR® brand products at the time of validation of the order or in the event of payment by bank transfer, before shipment. Payment is deemed to have been made when the funds are effectively available to the company CRYSLA Sas marketing SADURR® brand products in its bank accounts.
The computerized registers, kept in the seller’s computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.
Article 7bis – Electronic signature
The online provision of the buyer’s credit card number and the final validation of the order will constitute proof of the buyer’s agreement:
– payment of sums due under the purchase order,
– signature and express acceptance of all operations carried out.
Article 8 – Invoicing
For each product sale, the buyer will be able to access his invoice which will be:
– either included in the delivery package,
– is accessible within his Personal Account in the event of a specific request via “the history of his orders”,
– or sent by e-mail to the Buyer when confirming his Order.
– The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with article 1379 of the Civil Code. Such communications, purchase orders and invoices may be produced as evidence of the contract. –
Article 9 – Withdrawal period
In the event that the buyer is a non-professional natural person, he has, from the receipt of the items, the legal withdrawal period of 14 working days to cancel his purchase.
The exercise of the right of withdrawal will give rise to a refund in cash by crediting the buyer to the bank card entered during the initial order or from the bank account at the origin of the transfer initiated towards the company CRYSLA Sas marketing the products of the SADURR® brand. In the event that the products have already been delivered to the buyer, to exercise his right of withdrawal, he must submit to the provisions cited in article 10 “return or exchange of product”.
Article 10 – Delivery and receipt of products
The final delivery costs to be paid by the buyer will be communicated to him during the Order process at the “Delivery of your purchases” stage.
Unless otherwise indicated, our delivery conditions, prices and services are defined for shipments to mainland France.
The usual time for delivery of products manufactured and stored by the company CRYSLA Sas marketing SADURR® brand products is 24 to 48 hours for metropolitan France, and 72 hours for island or difficult-to-access shipments, as well only for a bulky quantity, this from the full payment of the order validated by the buyer and controlled by the company CRYSLA Sas marketing SADURR® brand products before 4:00 p.m., Monday to Friday, working days.
In general, deliveries are made by our service providers/carriers from Monday to Friday, working days.
The products are delivered by the seller (the company CRYSLA Sas marketing SADURR® brand products) to the address indicated by the buyer when ordering.
The seller can offer the buyer different delivery methods, directly to the address indicated by the buyer when ordering and/or at a relay point* selected by the buyer when ordering.
The buyer selects and validates the delivery method when ordering at the “Delivery of your purchases” step.
The buyer can choose between the different delivery methods offered by the seller (provider/carrier, parcel relay or by another delivery method offered on the site www.sadurr.com).
Shipping costs will be calculated and added to the final price including VAT of your order during validation.
The buyer can follow in his Personal Account, in the “Account” section, the processing status of his Order.
*Delivery to a relay point (Only in France)
The delivery of the ordered products is made to a place close to your home or place of work. When you select this delivery method, you are informed that your package is made available at the Collection Point for a limited period of 15 calendar days. Beyond this period, the package will be returned to the company CRYSLA Sas marketing SADURR® brand products and your products refunded.
Your package will then be hand-delivered to you. To remove it, remember to bring an identity document. In the event of impediment, a person of your choice will be able to withdraw your parcel subject to presenting your identity document as well as his.
We invite you to check the condition of the packaging of your package before accepting it by affixing your signature on the paper or electronic delivery note. You are not allowed to unpack the product at the collection point. If you notice damage to the packaging, but you still want to recover the package, we invite you to make specific reservations on the delivery slip.
Depending on the volume ordered on the www.sadurr.com website, a different pricing from the standard delivery may be applied. If this is the case, the customer will be informed when ordering or should contact customer service by email at contact@sadurr.com
If you live in a place that is difficult to access or temporarily impassable – Small Islands of Brittany (Ouessant, Bréhat, Belle-Île …), the Atlantic (Yeu, Aix …), the Mediterranean (Lérins, Porquerolles, Embiez…), mountain passes in winter, high floor without lift… – the service provider/carrier may ask you to pick up your purchase at a reachable pick-up point – ferry terminal, valley, ground floor , etc.…-. Any additional delivery costs caused by this inaccessibility – sea tax, additional transport by boat, lifting, etc. – remain the responsibility of the end customer. For any additional details on these delivery conditions, the company CRYSLA Sas marketing SADURR® brand products invites the buyer to contact customer service by email contact@sadurr.com
In the context of a delivery outside metropolitan France, the provisions of the General Tax Code relating to VAT are applicable. The Order will then be subject to customs duties and any taxes, for which the company CRYSLA Sas marketing the products of the SADURR® brand will not be responsible or in charge of the terms.
Overseas delivery conditions:
The company CRYSLA Sas marketing products of the brand SADURR® delivers the Overseas Territories (Guadeloupe, Martinique, New Caledonia, Mayotte, Guyana, French Polynesia, Reunion). Before validating your order, it is necessary to select “DOM-TOM” in the “Country” field.
Orders to overseas territories and outside the EU are invoiced excluding taxes. Local taxes and dock dues will generally be paid to the local customs department. It is your responsibility to fulfill these.
We take particular care with overseas shipments, in particular by reinforcing the packaging and adding protection inside the package.
Standard delivery by Colissimo Outre-Mer with insurance and delivery against signature. Option of sending in DHL or UPS possible on request by email to contact@sadurr.com
Corsica delivery conditions:
CRYSLA Sas, which markets SADURR® brand products, delivers to Corsica and has set up a partnership with the service provider/carrier to ensure deliveries as soon as possible. To benefit from the choice of delivery, it is necessary when ordering on www.sadurr.com, to select “Corsica” in the “Country” field, so that the shipping costs are calculated and added to the final price including tax of your order. during validation.
EU delivery conditions (excluding Metropolitan France/Overseas/Corsica mentioned above):
The company CRYSLA Sas marketing SADURR® brand products delivers the European Union (excluding Metropolitan France / Overseas / Corsica), United Kingdom, Switzerland, and has set up a partnership with the service provider / carrier to ensure deliveries as soon as possible. To benefit from the choice of delivery, it is necessary when ordering on www.sadurr.com, to select “Europe” in the “Country” field, so that the shipping costs are calculated and added to the final price of your order when validation.
For cross-border contracts within the European Union, the responsibility of the CRYSLA SAS company marketing SADURR® brand products cannot be held liable for non-compliance of the product with the legislation of the buyer’s country to which it belongs. check if the product is not prohibited for sale in his country.
Delivery conditions United Kingdom, Switzerland:
CRYSLA Sas, which markets SADURR® brand products, delivers to the United Kingdom and Switzerland, and has set up a partnership with a service provider/carrier to ensure you the best prices. To benefit from the choice of delivery, it is necessary when ordering on www.sadurr.com, to select “United Kingdom” or “Switzerland” in the “Country” field so that the shipping costs are calculated and added to the price. final HT of your order during validation.
In order to deliver the orders in the best conditions, the buyer must be vigilant on these different points:
– Enter a precise and complete address so that the service provider/carrier can locate the place of delivery
– Specify a mobile and/or landline number so that the carrier can more easily contact the buyer.
The product ordered is delivered by an independent service provider/carrier, depending on the nature of the product ordered and on the exclusive initiative of the company CRYSLA Sas marketing products of the SADURR® brand, to the address appearing on the order form of the customer. ‘Buyer. This address may differ from the payer’s address.
In the event that the buyer is absent during the delivery of the product ordered on the site www.sadurr.com, it is his responsibility to collect his delivery at the post office or at the address mentioned by the service provider/carrier and according to the terms specified by them on the delivery notice deposited at the delivery address.
If the delivery is not collected within the time indicated on this notice, the corresponding package is returned to the company CRYSLA Sas marketing the products of the SADURR® brand, which reserves the right to reimburse the buyer as soon as possible, the return delivery costs being deducted from the total amount of the order, and to keep the product that the latter had ordered.
Under no circumstances can the product be delivered to a poste restante.
In the event of non-conformity of the product delivered with respect to the indications appearing in the order form or damage related to the conditions of transport noted at the time of delivery, the company CRYSLA Sas marketing products of the SADURR® brand undertakes to remedy it or to reimburse the buyer, under the conditions set out below:
– Formulated on the delivery slip, a duplicate of which is sent by the carrier to the company CRYSLA Sas marketing the products of the SADURR® brand, even in the event of free carriage shipping,
– Formulated (photo in addition) to the company CRYSLA Sas marketing SADURR® brand products by registered mail with acknowledgment of receipt to the address appearing in article 3 “Identification of the company”, within 7 clear days upon receipt of the goods,
In this regard, it is the buyer’s responsibility to check the content, conformity and condition of the product upon delivery. This verification is deemed to have been carried out when the buyer, or a person authorized by him, has signed the delivery slip presented by the service provider/carrier.
To be admissible, the reservations must be precise and significant (photo in addition), they must be the exact transcription of the damage observed. Reservations of the “subject to…” type are not admissible.
Reserves for an open package must specifically indicate the missing items. The reservations for damaged goods must precisely indicate the articles concerned.
The buyer must then confirm these reservations by registered mail to the carrier at the latest within two working days of receipt of the item(s) and send a copy of this letter by fax or simple mail to the seller at the address indicated. in the legal notices of the site.
If the products need to be returned to the seller, they must be the subject of a return request to the seller within 14 days of delivery. Any complaint made outside this period cannot be accepted. The return of the product can only be accepted for products in their original state (packaging, accessories, instructions, etc.).
In the event of non-compliance with the agreed delivery date or time, the buyer must, before terminating the contract, order the seller to perform it within a reasonable additional period.
In the absence of execution at the end of this new period, the buyer may freely terminate the contract.
The buyer must complete these successive formalities by registered letter with acknowledgment of receipt or in writing on another durable medium.
The contract will be considered resolved upon receipt by the seller of the letter or writing informing him of this resolution, unless the professional has performed in the meantime.
The buyer may, however, immediately terminate the contract, if the dates or deadlines seen above constitute for him an essential condition of the contract.
In this case, when the contract is terminated, the seller is required to reimburse the buyer for all the sums paid, at the latest within 14 days following the date on which the contract was terminated.
In accordance with Article L. 242-4 of the Consumer Code, when the professional has not reimbursed the sums paid by the consumer, the sums due are automatically increased:
– the legal interest rate if the reimbursement occurs no later than 10 days after the expiry of the 14-day period set out above,
– 5% if the delay is between 10 and 20 days,
– 10% if the delay is between 20 and 30 days,
– 20% if the delay is between 30 and 60 days,
– 50% between 60 and 90 days,
– and five additional points for each new month of delay up to the price of the product, then the legal interest rate.
In case of unavailability of the ordered product, the buyer will be informed as soon as possible and will have the possibility to cancel his order. The buyer will then have the choice of requesting either a refund of the sums paid within 30 days at the latest of their payment, or the exchange of the product.
The products presented by www.sadurr.com are normally kept in stock and supplied regularly. Nevertheless, the offers presented by www.sadurr.com are valid while stocks last.
In the event of a delivery error, the buyer must make to the seller on the same day of delivery or at the latest on the first working day following delivery, any complaint of error of delivery and/or non-conformity of the products. in kind or in quality compared to the indications appearing on the purchase order. Any complaint made after this period will be rejected.
The complaint can be made to the email address: contact@sadurr.com
Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the buyer.
Upon receipt of the complaint, the seller will assign an exchange number for the product(s) concerned and will communicate it by e-mail to the buyer. The exchange of a product can only take place after the allocation of the exchange number.
In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, by Colissimo Recommended, to the following address: ….. (Indicate the address where the return should be made).
Return costs are the responsibility of the seller.
All circumstances beyond the control of the parties, preventing the execution under normal conditions of their obligations, are considered as causes for exemption from the obligations of the parties and lead to their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.
Will be considered as cases of force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, disruption of telecommunications networks or difficulties specific to telecommunications networks external to customers.
The parties will come together to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the force majeure event lasts longer than three months, these terms and conditions may be terminated by the injured party.
Article 10bis – Spare parts
The spare parts necessary for the use of SADURR® products are available for a period of ten (10) years from the date of purchase of the Product.
Article 11 – Right of withdrawal
In accordance with articles L. 221-18 and following of the Consumer Code, the buyer has a withdrawal period of 14 working days from delivery to return the product(s) to the company CRYSLA Sas marketing the products. of the SADURR® brand for exchange or refund, without penalty, except for the cost of return.
The buyer must notify CRYSLA Sas in writing – by email to contact@sadurr.com, or by registered mail with acknowledgment of receipt to the address given in article 3 “Company identification”. The company CRYSLA Sas does not accept any return of goods without its prior agreement.
The exercise of the right of withdrawal is subject to the sending to the company CRYSLA Sas marketing the products of the SADURR® brand, by the buyer, of the delivered product. Only returns of products appearing in the online sales catalog, in perfect condition, not having been used, and in their original packaging ready to be resold, will be accepted, within 14 working days of notification to the seller of the buyer’s decision to withdraw.
The responsibility for the return of the goods as well as the costs of return incurred remain the sole responsibility of the buyer.
In the case of a return with a request for reimbursement, this occurs (minus transport costs) within 14 days after receipt and inspection of the returned package.
Unless expressly stated by the buyer, the bank details for reimbursement must be identical to those appearing in the order form validated by the buyer during his initial order.
In the case of a return for exchange, this occurs (minus transport costs) within 14 days after receipt and inspection of the returned package.
In any case, this right of withdrawal is not applicable if the products delivered have clearly been the subject of any use, modification, or if they are incomplete, damaged or damaged. The right of withdrawal cannot be exercised when the products ordered are outside the standard catalog appearing on the website www.sadurr.com.
Products sold in “Pack”: the exercise of the right of withdrawal is only possible for the entire pack, as described on the product sheet, including all the products that make it up.
The right of withdrawal can be exercised online, using the withdrawal form available on the website. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the buyer. Any other mode of declaration of withdrawal is accepted. It must be unambiguous and express the will to retract.
Article 12 – Legal guarantee of conformity and guarantee of hidden defects All products supplied by the company CRYSLA Sas marketing products of the SADURR® brand benefit from the legal guarantee of conformity provided for in articles L. 217-4 and following of the Code of the consumption or the guarantee against hidden defects provided for in articles 1641 to 1649 of the Civil Code.
The buyer may exercise his guarantees by sending his request to: CRYSLA Sas, Le Lab’O Village by CA, 1 avenue du Champ de Mars, CS30019, 45074 Orléans Cedex 2.
When acting as a legal guarantee of conformity, the Customer:
– has a period of two years from the delivery of the product(s) to act;
– can choose between the repair or the replacement of the good, subject to the cost conditions provided for by article L. 217-17 of the consumer code;
– is exempted from providing proof of the existence of the lack of conformity of the goods during the 24 months following the delivery of the goods.
In addition, it is recalled that the buyer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code. In this case, he can choose between the resolution of the sale or a reduction of the price in accordance with article 1644 of the civil code.
Article 13 – Retention of title
Pursuant to Law 80-335 of May 12, 1980, the transfer of ownership of the goods delivered to the buyer will only take place after full payment of the price, even in the event of liquidation of assets or legal settlement.
During the period from delivery to transfer of ownership, the risk of loss, theft or destruction is the responsibility of the buyer.
Failure by the buyer to fulfill his payment obligations, for any reason whatsoever, confers on the company CRYSLA Sas marketing SADURR® brand products the right to demand the immediate return of the goods delivered at the expense, risk and buyer’s perils.
Article 14 – Intellectual property
All of the elements making up the site www.sadurr.com, whether visual or audio, are protected by copyright, trademarks and patents. These elements are the property of the company CRYSLA Sas marketing SADURR® brand products.
Any use, of whatever nature, total or partial, must be expressly authorized by the company CRYSLA Sas marketing SADURR® brand products. Any link to the www.sadurr.com site must be removed upon simple request from the company CRYSLA Sas marketing SADURR® brand products.
Any user of the site agrees, in accordance with these General Conditions of Sale, to abstain:
– to use the Site in any illegal way, for any illegal purpose or in any way incompatible with these General Conditions of Sale;
– to sell, copy, reproduce, rent, lend, distribute, transfer or sublicense all or part of the content appearing on the site www.sadurr.com, or to decompile, reverse engineer, disassemble, modify, display in readable form by the Customer, attempt to discover any source code or use any software enabling or comprising all or part of the Site;
– to attempt to gain unauthorized access to the Site’s computer system or to engage in any activity that disrupts, diminishes the quality or interferes with the performance or deteriorates the functionality of the Site.
– to use the Site for abusive purposes by deliberately introducing viruses or any other malicious program and attempting to gain unauthorized access to the Site.
– infringe the intellectual property rights of the Company and/or resell or attempt to resell the products to third parties.
– to disparage the Site and/or the products as well as the Company on social networks and any other means of communication.
If, for any reason, the company CRYSLA Sas marketing SADURR® brand products considers that the user of the site www.sadurr.com does not comply with these General Conditions of Sale, the company CRYSLA Sas may at any time, and at its sole discretion, remove its access to the site www.sadurr.com and take all measures including any civil and criminal legal action against it.
Article 15 – Personal information/Personal data/Cookies/Security The company CRYSLA Sas marketing SADURR® brand products, attaches particular importance to the personal data of its buyers. This is why personal data is only used on the sole condition that the buyer has given his prior consent.
The company CRYSLA Sas marketing SADURR® brand products uses the information collected for the purpose of:
– Promote products from the store www.sadurr.com
– Inform about news, promotions, destocking and company events. – Offer demonstrations of our products.
The customer file of the company CRYSLA Sas marketing products of the SADURR® brand is used only internally and is in no way disseminated to third parties.
The processing of information communicated through the website www.sadurr.com has been declared to the CNIL.
In accordance with the law nº 78-17 of January 6, 1978 relating to data processing, files and freedoms, and the European regulation on data protection of April 27, 2016, the buyer has at any time a right of access and rectification of his data by logging into his account.
The seller, the company CRYSLA Sas marketing SADURR® brand products, in the online sales process, is only bound by an obligation of means. Its responsibility cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or other involuntary problems.
The buyer/customer/visitor undertakes not to compromise the security of the Site. To this end, he undertakes not to carry out any fraudulent access and/or maintenance in the Company’s information system. The Client may not harm or hinder the Company’s information system either. Failing this, the Company may take any measure against it and in particular incur criminal liability under Articles 323-1 and following of the Criminal Code.
We use tracking technologies, including cookies, to adapt advertising to your needs and areas of interest on our sites or those of partners.
The buyer/customer/visitor has the possibility to unsubscribe from the newsletter via the “your personal information” menu by unchecking “subscribe to the newsletter”. To delete their account, the customer must contact SADURR® customer service and choose in the subject line: delete my account. (To do with Sismeo)
To contact us, for any question, for any suggestion: contact@sadurr.com
Article 16 – Applicable law and competent jurisdiction
The language of these general conditions of sale is French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
These general conditions and all situations arising therefrom are subject to French law, to the exclusion of the provisions of the Vienna Convention. This is the case for the rules of substance as well as for the rules of form.
In the event of disputes with customers, individuals or professionals, or any dispute that could not be resolved amicably with them, the parties expressly declare that they assign jurisdiction to the competent courts of the city of Orléans (45100) , even in the case of multiple applicants.
Article 17 – Partial non-validation
If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the other stipulations will retain their full force. and their scope.
Article 18 – Non-waiver
The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.
Article 19 – Title
In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.
Article 20 – Mediation
The buyer may resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
APPENDIX 1 – PROVISIONS RELATING TO LEGAL GUARANTEES
Article L217-4 of the Consumer Code:
The good is in conformity with the contract if it meets in particular, where applicable, the following criteria:
1° It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristics provided for in the contract;
2° It is suitable for any special use sought by the consumer, made known to the seller at the latest at the time of the conclusion of the contract and which the latter has accepted;
3° It is delivered with all accessories and installation instructions, to be supplied in accordance with the contract;
4° It is updated in accordance with the contract.
Article L. 217-5 of the Consumer Code:
In addition to the contract compliance criteria, the good is compliant if it meets the following criteria:
1° It is suitable for the use usually expected of a good of the same type, taking into account, where applicable, any provision of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the relevant industry;
2° Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;
3° Where applicable, the digital elements it contains are provided according to the most recent version that is available at the time of the conclusion of the contract, unless the parties agree otherwise;
4° Where applicable, it is delivered with all the accessories, including packaging, and installation instructions that the consumer can legitimately expect;
5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19;
6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, which the consumer can legitimately expect from goods of the same type, having regard to the nature of the good as well as to public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.
However, the seller is not bound by any public declarations mentioned in the preceding paragraph if he demonstrates:
1° That he did not know them and was not legitimately in a position to know them;
2° That at the time of the conclusion of the contract, the public declarations had been rectified under conditions comparable to the initial declarations; Or
3° That the public declarations could not have influenced the purchase decision.
III. The consumer cannot challenge conformity by invoking a defect concerning one or more particular characteristics of the good, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, a deviation to which he has expressly and separately consented when of the conclusion of the contract.
Article L. 217-12 of the Consumer Code:
The seller may not proceed according to the choice made by the consumer if the requested compliance is impossible or entails disproportionate costs with regard in particular to:
1° The value that the good would have had there been no lack of conformity;
2° The importance of the lack of conformity; And
3° The possible possibility of opting for the other choice without major inconvenience for the consumer.
The seller may refuse to bring the goods into conformity if this is impossible or entails disproportionate costs, particularly with regard to 1° and 2°.
When these conditions are not met, the consumer may, after formal notice, pursue the forced execution in kind of the solution initially requested, in accordance with Articles 1221 and following of the Civil Code.
Any refusal by the seller to proceed according to the choice of the consumer or to bring the goods into conformity, is justified in writing or on a durable medium.
Article L. 217-16 of the Consumer Code:
In the cases provided for in Article L. 217-14, the consumer informs the seller of his decision to terminate the contract. He returns the goods to the seller at the latter’s expense. The seller reimburses the consumer for the price paid and returns any other benefits received under the contract.
If the lack of conformity relates only to certain goods delivered under the sales contract, the consumer has the right to rescind the contract for all the goods, even those not covered by this chapter, if one does not can reasonably expect him to agree to keep only the conforming goods.
For the contracts mentioned in II of Article L. 217-1, providing for the sale of goods and, on an ancillary basis, the supply of services not covered by this chapter, the consumer is entitled to the resolution of the entire contract. CONTRACT. In addition, in the case of a bundled offer within the meaning of Article L. 224-42-2, the consumer has the right to rescind all the contracts relating thereto.
The respective obligations of the parties to the contract, mentioned in Article L. 224-25-22 and relating to the consequences of termination for digital content and digital services, are applicable to the termination of the contract for the sale of goods comprising digital elements.
Article 1641 of the Civil Code:
The seller is bound by the warranty for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or does not would have given a lesser price, if he had known them.
Article 1648 of the Civil Code:
The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
In the case provided for by article 1642-1, the action must be brought, on pain of foreclosure, within one year following the date on which the seller can be discharged from the apparent defects or lack of conformity.
APPENDIX 2 – WITHDRAWAL FORM
For the attention of ….. (the buyer inserts here his name, his geographical address and, when available, his fax number and his e-mail address)
I hereby notify you of my withdrawal from the contract relating to ….. below: Ordered on: ….. (complete)
Received on: ….. (complete)
Consumer’s name: ….. (to be completed)
Consumer’s address: ….. (to be completed)
Signature of the consumer ….. (only in the event of notification of this form on paper) Date: ….. (to be completed)
General conditions of sale between professionals
Article 1 – Preamble
Any order that the buyer will place on the site www.sadurr.com will be subject to these general conditions. These are intended to define the sales regime and the rights and obligations arising therefrom.
We inform the buyer that, insofar as he orders the products online, his agreement concerning the content of these general conditions of sale does not require a handwritten signature.
We are vigilant to regularly adapt the text of the general conditions of sale. As well, we invite the buyer to read the version in force on the day of his order.
To this end, the buyer has the option of downloading, saving and reproducing the general conditions of sale.
The contract of sale of a product purchased on the site consists of the general conditions of sale in force at the time of the order and the order form.
Article 2 – Purpose
The purpose of these general conditions of sale is, on the one hand, to inform any potential buyer of the terms and conditions under which the seller proceeds with the sale and delivery of the products ordered, and on the other hand, to define the rights and obligations of the parties in connection with the sale of products by the seller to the buyer. They apply, without restriction or reservation, to all sales to buyers of the same category, by the company CRYSLA Sas, of the products offered on its website www.sadurr.com.
Consequently, the fact for any person to order a product offered for sale on the website www.sadurr.com of the company CRYSLA Sas implies full and complete acceptance of these general conditions of sale, which the buyer acknowledges having read beforehand. at his command.
The products are offered for sale in the following geographical territories: Metropolitan France, Corsica, DOM-TOM and Europe.
Unless there are mandatory provisions to the contrary such as arising from EC Regulation No. 593/2008 of June 17, 2008 on the law applicable to contractual obligations (Rome • • I), these T&Cs are subject to French law. In the event that one or more clauses (articles) of these GCS become void as a result of a change in legislation or by court decision, this can in no way affect the validity of the other clauses, which would remain applicable.
The General Conditions of Sale exclusively govern the online sales contracts of the company’s products to customers and constitute, with the online order, the contractual documents binding on the parties, to the exclusion of any other documents, prospectuses, catalogs or photographs. of products which have only an indicative value.
The General Conditions of Sale are exclusively applicable to products delivered to Customers established in metropolitan France, overseas territories, in a member country of the European Union, in the United Kingdom and in Switzerland.
Outside metropolitan France, the buyer will be subject to the same General Conditions of Sale and the provisions of the General Tax Code relating to VAT are applicable. The Order will then be subject to customs duties and any taxes, for which the company CRYSLA Sas marketing products of the SADURR® brand, will not be responsible or in charge of the terms.
The company CRYSLA Sas, marketing SADURR® brand products, reserves the right to modify these general conditions of sale at any time.
These general conditions of sale are communicated to any buyer who requests them, in order to allow him to place an order.
Article 3 – Identification of the company
Responsible for the online sales website www.sadurr.com, the company CRYSLA Sas with a capital of 500,000 euros, is registered with the Trade and Companies Register of Orléans under number 922 384 706. The contact details of the company CRYSLA Airlocks marketing SADURR® brand products are as follows:
CRYSLA SAS
The Lab’O Village by CA
1 Avenue Champs-de-Mars
CS 30019
45074 Orleans Cedex 2
For any questions, a customer service can answer your questions on contact@sadurr.com
Article 4 – Characteristics of the products offered
The products offered on the site www.sadurr.com and whose distance selling is governed by these general conditions of sale have the following essential characteristics:
The brand, the reference, the name, are specified for each of the products on the site www.sadurr.com. All of these elements are included in the order made by the buyer.
The prices of the products presented on the site www.sadurr.com are always displayed: all taxes included (20% VAT).
The prices displayed are the total price inclusive of all taxes, payable by the Buyer, not including shipping costs.
CRYSLA Sas, marketing SADURR® brand products, reserves the right to revise product prices and shipping conditions without notice.
The buyer can, prior to his order, take note, on the website www.sadurr.com, of the essential characteristics of the product(s) he wishes to order. The buyer can select one or more products offered on the website www.sadurr.com.
The Products offered for sale are described and presented with the greatest possible accuracy. Nevertheless, without this being limiting, a minimal variation in the color or the composition of the Product(s) does not engage the responsibility of the company CRYSLA Sas, marketing the products of the SADURR® brand, and does not affect the validity of the sale.
The photographs illustrating the Products do not constitute a contractual document.
Article 4bis – Price
The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date.
Prices are in euros. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the full price must be made when ordering. At no time can the sums paid be considered as a deposit or installment.
If one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be passed on to the selling price of the products.
Article 5 – Order
Any order implies acceptance without restriction or reservation of these general conditions of sale.
The buyer has the possibility to place his order online, from the online catalog and by means of the form which appears there, for any product, within the limit of available stocks.
In case of unavailability of a product ordered, the buyer will be informed by e-mail.
From the moment the buyer has registered his order on the website www.sadurr.com, by clicking on the “ORDER” icon, he is considered to have accepted knowingly and without reservation these general conditions of sale. sale.
In addition, he validates all the information he has previously completed, namely: his name, his first name, his billing address, his delivery address (if different), his email address, and especially his bank details.
Finally, it validates the prices, volumes and quantities of the products offered for sale and ordered. The order will then be confirmed by www.sadurr.com, by email to the email address indicated by the buyer during his authentication.
The sale will not be considered final until this confirmation has been sent and payment of the entire order has been received.
www.sadurr.com recommends the buyer to keep this information on paper or computer.
The buyer must verify the completeness and conformity of the information he places on the website www.sadurr.com when ordering, in particular concerning the delivery address.
In certain cases, including non-payment, incorrect address or other problem with the buyer’s account, the seller reserves the right to block the buyer’s order until the problem is resolved.
The cancellation of the order for this Product and its possible refund will then be made, the rest of the order remaining firm and definitive.
The company CRYSLA Sas marketing SADURR® brand products cannot be held responsible for any input errors and the consequences resulting therefrom (for example
delays or delivery errors). In this context, the costs incurred for the reshipment of the order would be borne by the buyer.
The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, to the address indicated by the buyer in the order form.
Article 6 – Payment
This is an order with payment obligation, which means that the placing of the order implies payment by the buyer.
To pay for his order, the buyer has all the means of payment referred to in the order form on the website www.sadurr.com: Online credit card or bank transfer (on request).
All orders are payable in euros.
For payments by credit card, CRYSLA Sas, marketing SADURR® brand products, certifies to the buyer that credit card details are encrypted and never pass unencrypted over the network. This secure payment is made directly to the bank.
If the buyer chooses payment by bank transfer, he has 10 days to make it to the order of the company CRYSLA Sas. After this time, his order will be cancelled.
The ordered goods will be shipped upon receipt of the transfer to the bank account of the company CRYSLA Sas.
The buyer guarantees to the company CRYSLA Sas, marketing SADURR® brand products, that he has the necessary authorizations to use the payment method he has chosen, when registering the order form on the site. Internet www.sadurr.com.
The company CRYSLA Sas marketing SADURR® brand products reserves the right to suspend or cancel any order and/or delivery, regardless of its nature and level of execution, in the event of non-payment of any sum which would be due by the buyer or in the event of a payment incident.
If the delivery is already in progress, penalties of an amount equal to 3 times the legal interest rate are automatically applicable to amounts unpaid at the end of a period of ten days following the date of invoice or from notification of the rejection of bank payment or any other means of payment. The delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions hereof.
The company CRYSLA Sas marketing SADURR® brand products reserves the right to request a photocopy of the buyer’s identity card for any payment by credit card as well as to undertake any financial checks before delivery to the regard to the customer.
CRYSLA Sas, marketing SADURR® brand products, can open an account for professional customers and administrative services. For this, please send a KBIS extract, a RIB, accompanied by a request on letterhead to contact@sadurr.com
After acceptance of the professional or administrative file, the company CRYSLA Sas, marketing SADURR® brand products, will accept any order, made simply by email to contact@sadurr.com, written on letterhead and including:
The identity and signature of the authorized official,
The stamp of the company or administration concerned.
As part of the fight against Internet fraud, information relating to the buyer’s order may be transmitted to any third party for verification.
Payment must be made when ordering by the buyer. At no time can the sums paid be considered as a deposit or installment.
The collection of the entire amount of the order will be made by the company CRYSLA Sas at the time of validation of the order or in the event of payment by bank transfer, before shipment. Payment is deemed to have been made when the funds are effectively available to CRYSLA Sas in its bank accounts.
The computerized registers, kept in the seller’s computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.
Article 6bis – Electronic signature
The online provision of the buyer’s credit card number and the final validation of the order will constitute proof of the buyer’s agreement:
– payment of sums due under the purchase order,
– signature and express acceptance of all operations carried out.
In the event of fraudulent use of the credit card, the buyer is invited, as soon as this use is observed, to contact the ….. (indicate the telephone number where someone can be reached to assert the request ).
Article 7 – Invoicing
For each product sale, the buyer will be able to access his invoice which will be:
– either included in the delivery package,
– is accessible within his Personal Account in the event of a specific request via “the history of his orders”,
– or sent by e-mail to the Buyer when confirming his Order.
– The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with article 1379 of the Civil Code. Such communications, purchase orders and invoices may be produced as evidence of the contract.
Article 8 – Withdrawal period
In the event that the buyer is a non-professional natural person, he has, from the receipt of the items, the legal withdrawal period of 14 working days to cancel his purchase.
The exercise of the right of withdrawal will give rise to a refund in cash by crediting the buyer to the bank card entered during the initial order or the bank account at the origin of the transfer initiated towards the company CRYSLA Sas, marketing the products. of the SADURR® brand.
In the event that the products have already been delivered to the buyer, to exercise his right of withdrawal, he must submit to the provisions cited in article 10 “return or exchange of product”.
Article 9 – Delivery and receipt of products
The final delivery costs to be paid by the buyer will be communicated to him during the Order process at the “Delivery of your purchases” stage.
Unless otherwise indicated, our delivery conditions, prices and services are defined for shipments to mainland France.
The usual time for delivery of products manufactured and stored by the company CRYSLA Sas marketing SADURR® brand products is 24 to 48 hours for metropolitan France, and 72 hours for island or difficult-to-access shipments, as well only for a bulky quantity, this from the full payment of the order validated by the buyer and controlled by the company CRYSLA Sas marketing SADURR® brand products before 4:00 p.m., Monday to Friday, working days.
In general, deliveries are made by our service providers/carriers from Monday to Friday, working days.
The products are delivered by the seller (The company CRYSLA Sas marketing SADURR® brand products) to the address indicated by the buyer when ordering.
The seller can offer the buyer different delivery methods, directly to the address indicated by the buyer when ordering and/or at a relay point* selected by the buyer when ordering.
The buyer selects and validates the delivery method when ordering at the “Delivery of your purchases” step.
The buyer can choose between the different delivery methods offered by the seller (provider/carrier, parcel relay or by another delivery method offered on the site www.sadurr.com).
Shipping costs will be calculated and added to the final price including VAT of your order during validation.
The buyer can follow in his Personal Account, in the “Account” section, the processing status of his Order.
*Delivery to a relay point (Only in France)
The delivery of the ordered products is made to a place close to your home or place of work. When you select this delivery method, you are informed that your package is made available at the Collection Point for a limited period of 15 calendar days. Beyond this period, the package will be returned to CRYSLA Sas and your products refunded.
Your package will then be hand-delivered to you. To remove it, remember to bring an identity document. In the event of impediment, a person of your choice will be able to withdraw your parcel subject to presenting your identity document as well as his.
We invite you to check the condition of the packaging of your package before accepting it by affixing your signature on the paper or electronic delivery note. You are not allowed to unpack the product at the collection point. If you notice damage to the packaging, but you still want to recover the package, we invite you to make specific reservations on the delivery slip.
Depending on the volume ordered on the www.sadurr.com website, a different pricing from the standard delivery may be applied. If this is the case, the customer will be informed when ordering or should contact customer service by email at contact@sadurr.com
If you live in a place that is difficult to access or temporarily impassable – Small Islands of Brittany (Ouessant, Bréhat, Belle-Île …), the Atlantic (Yeu, Aix …), the Mediterranean (Lérins, Porquerolles, Embiez…), mountain passes in winter, high floor without lift… – the
provider/carrier may ask you to collect your purchase from a reachable collection point – ferry terminal, valley, ground floor, etc.…-. Any additional delivery costs caused by this inaccessibility – sea tax, additional transport by boat, lifting, etc….-
remains the responsibility of the end customer. For any additional details on these delivery conditions, the company CRYSLA Sas marketing SADURR® brand products invites the buyer to contact customer service by email contact@sadurr.com
In the context of a delivery outside metropolitan France, the provisions of the General Tax Code relating to VAT are applicable. The Order will then be subject to customs duties and any taxes, for which the company CRYSLA Sas, marketing the products of the SADURR® brand, will not be responsible or in charge of the terms.
Overseas delivery conditions:
The company CRYSLA Sas marketing products of the brand SADURR® delivers the Overseas Territories (Guadeloupe, Martinique, New Caledonia, Mayotte, Guyana, French Polynesia, Reunion). Before validating your order, it is necessary to select “DOM-TOM” in the “Country” field.
Orders to overseas territories and outside the EU are invoiced excluding taxes. Local taxes and dock dues will generally be paid to the local customs department. It is your responsibility to fulfill these.
We take particular care with overseas shipments, in particular by reinforcing the packaging and adding protection inside the package.
Standard delivery by Colissimo Outre-Mer with insurance and delivery against signature. Option of sending in DHL or UPS possible on request by email to contact@sadurr.com
Corsica delivery conditions:
CRYSLA Sas, which markets SADURR® brand products, delivers to Corsica and has set up a partnership with the service provider/carrier to ensure deliveries as soon as possible. To benefit from the choice of delivery, it is necessary when ordering on www.sadurr.com, to select “Corsica” in the “Country” field, so that the shipping costs are calculated and added to the final price including tax of your order. during validation.
EU delivery conditions (excluding Metropolitan France/Overseas/Corsica mentioned above):
The company CRYSLA Sas marketing SADURR® brand products delivers the European Union (excluding Metropolitan France / Overseas / Corsica), United Kingdom, Switzerland, and has set up a partnership with the service provider / carrier to ensure deliveries as soon as possible. To benefit from the choice of delivery, it is necessary when ordering on www.sadurr.com, to select “Europe” in the “Country” field, so that the shipping costs are calculated and added to the final price of your order when validation.
For cross-border contracts within the European Union, the responsibility of the CRYSLA SAS company marketing SADURR® brand products cannot be held liable for non-compliance of the product with the legislation of the buyer’s country to which it belongs. check if the product is not prohibited for sale in his country.
Delivery conditions United Kingdom, Switzerland:
CRYSLA Sas, which markets SADURR® brand products, delivers to the United Kingdom and Switzerland, and has set up a partnership with a service provider/carrier to ensure you the best prices. To benefit from the choice of delivery, it is necessary when ordering on www.sadurr.com, to select “United Kingdom” or “Switzerland” in the “Country” field so that the shipping costs are calculated and added to the price. final HT of your order during validation.
In order to deliver the orders in the best conditions, the buyer must be vigilant on these different points:
– Enter a precise and complete address so that the service provider/carrier can locate the place of delivery
– Specify a mobile and/or landline number so that the carrier can more easily contact the buyer.
The product ordered is delivered by an independent service provider/carrier, depending on the nature of the product ordered and on the exclusive initiative of the company CRYSLA Sas marketing products of the SADURR® brand, to the address appearing on the order form of the customer. ‘Buyer. This address may differ from the payer’s address.
In the event that the buyer is absent during the delivery of the product ordered on the site www.sadurr.com, it is his responsibility to collect his delivery at the post office or at the address mentioned by the service provider/carrier and according to the terms specified by them on the delivery notice deposited at the delivery address.
If the delivery is not collected within the time indicated on this notice, the corresponding package is returned to the company CRYSLA Sas marketing the products of the SADURR® brand, which reserves the right to reimburse the buyer as soon as possible, the return delivery costs being deducted from the total amount of the order, and to keep the product that the latter had ordered. Under no circumstances can the product be delivered to a poste restante.
In the event of non-conformity of the product delivered with respect to the indications appearing in the order form or damage related to the conditions of transport noted at the time of delivery, the company CRYSLA Sas marketing products of the SADURR® brand undertakes to remedy it or to reimburse the buyer, under the conditions set out below:
– Formulated on the delivery note, a duplicate of which is sent by the carrier to the company CRYSLA Sas, even in the event of free shipping,
– Formulated (photo in addition) to the company CRYSLA Sas marketing SADURR® brand products by registered mail with acknowledgment of receipt to the address appearing in article 3 “Identification of the company”, within 7 clear days upon receipt of the goods,
In this regard, it is the buyer’s responsibility to check the content, conformity and condition of the product upon delivery. This verification is deemed to have been carried out once the buyer, or a person authorized by him, has signed the delivery slip presented by the service provider/carrier.
To be admissible, the reservations must be precise and significant (photo in addition), they must be the exact transcription of the damage observed. Reservations of the type “subject to…” are not admissible.
Reserves for an open package must specifically indicate the missing items. The reservations for damaged goods must precisely indicate the articles concerned.
The buyer must then confirm these reservations by registered mail to the carrier at the latest within two working days of receipt of the item(s) and send a copy of this letter by fax or simple mail to the seller at the address indicated. in the legal notices of the site.
If the products need to be returned to the seller, they must be the subject of a return request to the seller within 14 days of delivery. Any complaint made outside this period cannot be accepted. The return of the product can only be accepted for products in their original state (packaging, accessories, instructions, etc.).
The delivery time is only indicative. The company CRYSLA Sas marketing the products of the brand SADURR® would not be held responsible for a delay in delivery, and this for any reason whatsoever, or failure to deliver due to of the carrier, in the event of force majeure or fortuitous events, in particular natural disasters, fire, explosion, strike, accident, riot or civil disturbance, abnormal delay due to the supplier, shortage of products and materials.
No delay in relation to the scheduled delivery date may give rise to cancellation of the order, a reduction in the price paid by the buyer, and payment of damages.
In any event, the company CRYSLA Sas marketing SADURR® brand products undertakes to deliver the products ordered within a maximum period of thirty days from the day following that on which the buyer registered his order, subject to full payment of the price. In the absence of delivery at the end of this period, the buyer will have the possibility of canceling his order. The sums paid by the buyer will then be returned to him without delay, to the exclusion of any other compensation.
In the event of a delay in delivery in relation to the date initially fixed, the buyer must notify the CRYSLA company in writing – by email to contact@sadurr.com, or by post to the address appearing in article 3 ” Identification of the company” – in order to improve the quality of service that may be offered to it and to allow the company CRYSLA Sas marketing SADURR® brand products to carry out a survey of the service provider/carrier.
An investigation with the service provider/carrier can take up to 21 working days. If during this period, the product is found, it will be immediately sent again to the place of delivery designated in the order form.
On the other hand, if the product ordered is not found at the end of this period of 21 days of investigation, the company CRYSLA Sas marketing the products of the brand SADURR® will proceed at its expense to a new shipment of the products ordered by the buyer.
The products presented by www.sadurr.com are normally kept in stock and supplied regularly. Nevertheless, the offers presented by www.sadurr.com are valid while stocks last.
In case of unavailability of the ordered product, the buyer will be informed as soon as possible and will have the possibility to cancel his order. The buyer will then have the choice of requesting either a refund of the sums paid within 30 days at the latest of their payment, or the exchange of the product.
In the event of a delivery error, the buyer must make to the seller on the same day of delivery or at the latest on the first working day following delivery, any complaint of error of delivery and/or non-conformity of the products. in kind or in quality compared to the indications appearing on the purchase order. Any complaint made after this period will be rejected.
The complaint must be made to the email address: contact@sadurr.com
Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the buyer.
Upon receipt of the complaint, the seller will assign an exchange number for the product(s) concerned and will communicate it by e-mail to the buyer. The exchange of a product can only take place after the allocation of the exchange number.
In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, by Colissimo Recommended, to the following address: ….. (indicate the address to which the return should be made). Return costs are the responsibility of the seller.
All circumstances beyond the control of the parties, preventing the execution under normal conditions of their obligations, are considered as causes for exemption from the obligations of the parties and lead to their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.
Will be considered as cases of force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, disruption of telecommunications networks or difficulties specific to telecommunications networks external to customers.
The parties will come together to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the force majeure event lasts longer than three months, these terms and conditions may be terminated by the injured party.
Article 9bis – Spare parts
Spare parts necessary for the use of SADURR® brand products are available for a period of ten (10) years from the date of purchase of the Product.
Article 10 – Right of withdrawal
The buyer being a professional buying within the framework and for the needs of his profession, there is no need to apply the right of withdrawal provided for by the consumer code.
Article 11 – Product warranty
The seller guarantees the buyer against any lack of conformity of the services and any hidden defect, resulting from a defect in the design or supply of the said services, excluding any negligence or fault of the buyer.
In any case, in the event that the seller’s liability is retained, the seller’s guarantee will be limited to the amount excluding tax paid by the buyer for the purchase of the goods.
Article 11 – Retention of title
Pursuant to Law 80-335 of May 12, 1980, the transfer of ownership of the goods delivered to the buyer will only take place after full payment of the price, even in the event of liquidation of assets or legal settlement.
During the period from delivery to transfer of ownership, the risk of loss, theft or destruction is the responsibility of the buyer.
Failure by the buyer to fulfill his payment obligations, for any reason whatsoever, confers on the company CRYSLA Sas marketing SADURR® brand products the right to demand the immediate return of the goods delivered at the expense, risk and buyer’s perils.
In the case of a professional buyer, the buyer undertakes, in the event of a judicial recovery procedure affecting his company, to participate actively in the establishment of an inventory of the goods in his stocks and of which CRYSLA Sas claims ownership.
Failing this, the company CRYSLA Sas marketing SADURR® brand products has the option of having the inventory recorded by a bailiff at the buyer’s expense. The company CRYSLA Sas marketing SADURR® brand products may prohibit the buyer from reselling, processing or incorporating the goods in the event of late payment. To guarantee the payments not yet made and in particular the balance of the account of the buyer in the writings of the company CRYSLA Sas marketing the products of the brand SADURR®, it is expressly stipulated that the rights relating to the goods delivered but unpaid will refer to identical goods from the company CRYSLA Sas, marketing products of the SADURR® brand, in stock with the buyer, without the need to allocate payments to a specific sale or delivery.
Article 12 – Intellectual property
All of the elements making up the site www.sadurr.com, whether visual or audio, are protected by copyright, trademarks and patents. These elements are the property of the company CRYSLA Sas marketing SADURR® brand products.
Any use, of whatever nature, total or partial, must be expressly authorized by the company CRYSLA Sas marketing SADURR® brand products. Any link to the www.sadurr.com site must be removed upon simple request from the company CRYSLA Sas marketing SADURR® brand products.
Any user of the site agrees, in accordance with these General Conditions of Sale, to abstain:
– to use the Site in any illegal way, for any illegal purpose or in any way incompatible with these General Conditions of Sale;
– to sell, copy, reproduce, rent, lend, distribute, transfer or sublicense all or part of the content appearing on the site www.sadurr.com, or to decompile, reverse engineer, disassemble, modify, display in readable form by the Customer, attempt to discover any source code or use any software enabling or comprising all or part of the Site;
– to attempt to gain unauthorized access to the Site’s computer system or to engage in any activity that disrupts, diminishes the quality or interferes with the performance or deteriorates the functionality of the Site.
– to use the Site for abusive purposes by deliberately introducing viruses or any other malicious program and attempting to gain unauthorized access to the Site.
– infringe the intellectual property rights of the Company and/or resell or attempt to resell the products to third parties.
– to disparage the Site and/or the products as well as the Company on social networks and any other means of communication.
If, for any reason, the company CRYSLA Sas marketing SADURR® brand products considers that the user of the site www.sadurr.com does not comply with these General Conditions of Sale, the company CRYSLA Sas, marketing the products of the SADURR® brand, may at any time, and at its sole discretion, remove its access to the site www.sadurr.com and take all measures including any civil and criminal legal action against it.
Article 13 – Applicable law and competent jurisdiction
The language of these general conditions of sale is French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
These general conditions and all situations arising therefrom are subject to French law, to the exclusion of the provisions of the Vienna Convention. This is the case for the rules of substance as well as for the rules of form.
In the event of disputes with customers, individuals or professionals, or any dispute that could not be resolved amicably with them, the parties expressly declare that they assign jurisdiction to the competent courts of the city of Orléans (45100) , even in the case of multiple applicants.
Article 16 – Partial non-validation
If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the other stipulations will retain their full force. and their scope.
Article 17 – Non-waiver
The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.
Article 18 – Title
In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.
